Performance measurement with the right metric is the cornerstone of all improvements efforts.
If you don’t or can’t measure where you are now versus where you were before, then how do you know if you have improved?
Just as importantly, however, is knowing if your measure actually reflects your current position or the issue that you are trying to highlight or control.
I don’t mean knowing whether the metric you use is the correct one but whether the value actually reflects the issue.
One of the things that leads to problems in this area is that sometimes people mistake precision for accuracy. Let me explain.
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Author: Phillip Slater